How can we help you?
Our customer service is there for you!
Available on Tuesday - Sunday until 5:00 PM.
How can we help you?
FAQ
I am having difficulty placing an order?
We're sorry to hear that you're experiencing difficulties placing an order. Please reach out to our customer support team, and we'll be happy to assist you every step of the way. You can contact us via email at info@chandelierdecor.com or by live chat. We're here to help make your ordering process as smooth as possible.
What if my order is incorrect?
If your order is incorrect, we apologize for any inconvenience this may have caused. Please contact our customer support team as soon as possible with your order details, and we'll work quickly to resolve the issue for you. Whether it's a missing item, wrong product, or any other discrepancy, we're committed to ensuring your satisfaction with your Chandelier Decor purchase. You can reach us via email at info@chandelierdecor.com or by live chat. Thank you for bringing this to our attention, and we appreciate your understanding as we rectify the situation.
Can I amend my order once placed?
Certainly! We understand that sometimes changes are needed after placing an order. You can amend your order within one hour of placing it without incurring any additional charges. However, if you need to make amendments after this time frame, a 3% charge of the order value will apply. To request changes to your order, please contact our customer support team promptly with your order details, and we'll assist you accordingly. We're committed to ensuring your satisfaction with your Chandelier Decor purchase, and we appreciate your understanding of this policy.
Where do your products come from?
Our products are dispatched from the nearest warehouse to your location. For example, if you are based in the USA, items will be dispatched from our warehouse in Illinois. We also have warehouses in the UK and Australia. Our production of products happens in our factory in China. In case stock is not available in the warehouse, items will be dispatched from our factory. This does not affect delivery timings as we will always be using UPS, no matter from where the item is dispatched.